Terms and Conditions

If you have any questions about our terms and conditions, please email us at ccb@butford.co.uk.

Accuracy of Information

While every effort has been made to ensure that the information on this website is accurate and up-to-date, the publishers can accept no responsibility for errors or omissions. Always phone a park before visiting to check facilities and prices. Butford Technical Publishing Ltd shall not be liable for any loss or damage which may arise from the use of any of the information contained on this website or from any inadequacy of this website to meet your requirements.

We have placed links on this website to other websites which you may wish to visit. Butford Technical Publishing Ltd does not review or endorse those websites and has no control over their content. Therefore we can accept no liability if you visit those websites.

Orders & Deliveries

You place the order for your products on our website by pressing the Confirm button. You are able to correct errors in your order up to that stage in the ordering process. We will notify you by e-mail to confirm the details and the receipt of your order.

Orders will not be despatched until payment has been received. We aim to deliver all items in stock to UK mainland addresses, normally within three working days. If an item is not in stock please allow up to 30 days for delivery.

All deliveries are by post. Information on the time of delivery is non-binding.

Our acceptance of your order will take place upon despatch of the goods ordered. We are under no obligation to accept your order.

Prices & Payment

All prices are in GBP sterling and include VAT. There is no charge for Postage and Packing within the UK. Postage outside the UK is 6.00 within Europe and 12.00 for the rest of the world.

We accept payment by most major credit/debit cards and all transactions are processed via a secure server. We do not store your card details and all information supplied to us is used solely to process your order. We never pass on your details to third parties.

If payment is made by credit or debit card, your card will be charged immediately even if items are out of stock.

Please ensure that all information provided for the purpose of purchasing products is correct, that the payment card you are using is your own and that there are sufficient funds to cover all costs. If the payment card has expired or insufficient funds are available we will be unable to fulfil your order.

Payments can also be made by cheque but will be subject to a five day clearing period. Cheques should be made payable to Butford Technical Publishing Ltd.

Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order. You will be informed of any changes.

Refunds & Cancellations

You can cancel your order at any time before despatch. If an order is cancelled before the estimated delivery time a service charge may be incurred to cover our credit card processing costs.

Returning goods: You must notify us by email if you wish to return goods to us. Please email us within 7 days of receipt, specifying your order number. We will exchange the item or refund your card. All products must be returned in their original condition before a refund can be given.

Damaged or faulty goods: Claims for damaged or faulty goods must be made within 3 days of receipt by emailing ccb@butford.co.uk with a full explanation of the problem and specifying your order number. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear. Upon inspection we will replace the item or refund your card. Return postage costs will be reimbursed.

Please note that we are unable to exchange goods or give refunds after 7 days of receipt.

No refunds for cancelled orders will be given on postage and handling fees.

Privacy Policy

Any personal information which you provide to us or which is available to us from which we can identify you is held in accordance with the Data Protection Act 1998 and will be used only for the following purposes: processing your orders; supplying website content and advertisements; notifying you of products and services which may be of interest to you.

When you place an order online, you will be given the option of being notified by email about products, services and promotions that we think may interest you. If you do not wish to be contacted for such purposes you may tick the opt-out box. You may unsubscribe from our contact list at any time by contacting us at ccb@butford.co.uk.

Law & Jurisdiction

Sales on this site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. By submitting an order you are indicating unequivocal acceptance of these terms and conditions.

These terms and conditions do not affect your legal or statutory rights.

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